“It’s always just about one thing:
Making things measurable.
If they aren’t measurable,
they can’t be controlled, made better
and influenced.
And the client won’t be satisfied …”
In the area of IT-practices, the declared goals are cost reduction and reducing risks. ITIL (IT Infrastructure Library), a renowned collection of “Good Practices“, supports the build-up and optimizing of an efficient IT-service.
The benefit is crystal-clear: Customers are more satisfied and productivity is raised by well targeted deployment of know-how and technical expertise.
ITIL is the de facto global standard in all such questions.